FAQ – GameOverDXB
FAQ's
SHOPPING INFORMATION
At Game Over, we strive to offer competitive and transparent delivery charges for our online shop. Delivery fees may vary based on factors such as the destination, package weight, and selected shipping method.
Free delivery is available across the UAE for orders exceeding 999 AED. For orders below this threshold, a delivery fee of 30 AED will be applied. Delivery charges for orders to other GGC countries will be calculated during the checkout process.
To view the exact delivery charge for your order, please proceed to the checkout page, where the fee will be calculated and displayed before you finalize your purchase. If you have any questions or need further assistance regarding delivery charges, feel free to contact our support team.
Delivery times at Game Over typically range from 1 to 3 business days within the UAE. For all other GCC countries, delivery takes approximately 4 to 6 business days. Once your order is dispatched, you'll receive a tracking number to monitor its progress. If you have any specific delivery inquiries, feel free to reach out to our support team!
Once you place an order with Game Over, here's what happens next:
Order Confirmation: You'll receive an email confirming your order details and payment receipt.
Processing: Our team prepares your items, ensuring they meet our quality standards.
Shipping: Once ready, your order is dispatched, and you'll receive a tracking number to monitor its journey.
Delivery: Depending on your location, your order will arrive within the specified delivery timeframe.
If you have any questions or need assistance during this process, our support team is here to help.
Yes, at Game Over, you will receive an invoice for your order. After completing your purchase, an invoice will be sent to the email address you provided during checkout. If you do not receive the invoice or need a physical copy, please contact our support team, and we will be happy to assist you.
At Game Over, your satisfaction is our priority. If you're unsatisfied with your purchase, we offer a hassle-free return and refund policy:
- Return Period: You can return products within 15 days of receiving your order, provided they are in original condition with all packaging and accessories.
- Refund Process: Once we receive and inspect the returned item, a full refund will be processed to your original payment method within 5-7 business days.
- Non-Returnable Items: Certain products, like software, downloadable content, or items with physical damage not caused by shipping, may not be eligible for return.
- How to Initiate a Return: Contact our support team with your order details, and we'll guide you through the process.
For more information, feel free to reach out—we’re here to assist!
PAYMENT INFORMATION
At Game Over, we offer flexible payment options to suit your preferences:
Online Payments: When you place an order and pay online, the payment is processed immediately, and the amount is deducted from your bank account at the time of purchase.
Cash on Delivery (COD): We also provide a Cash on Delivery option, allowing you to pay for your order upon delivery.
- Buy now, pay later with Tabby: If you're interested in flexible payment plans (split your payment for 4 or 6 months plans), please use Tabby payment option during the checkout process.
For any further assistance or inquiries, feel free to reach out to our customer service team.
A wishlist is essentially a collection of items that you're eyeing up or you wish to buy. It's a handy way to keep track of things you want to buy or hope others will buy for you.
In the past, wishlists might have been scribbled on a piece of paper or whispered into the ear of a loved one, but nowadays, thanks to the advancement in ecommerce industry and at Game Over, we make it easier for you.
Curate your favorites in your wishlist—just ensure you’re logged in first! When you’re ready to turn those wishes into reality, simply sign in and breeze through checkout. Browse, save, repeat… all with a sprinkle of one-click magic. 🛍️✨ Easy-breezy!
At Game Over, your satisfaction is our priority. If you're unsatisfied with your purchase, we offer a hassle-free return and refund policy:
- Return Period: You can return products within 15 days of receiving your order, provided they are in original condition with all packaging and accessories.
- Refund/Exchange Process: Once we receive and inspect the returned item, a full refund will be processed to your original payment method within 5-7 business days. Or on the alternative, the product will be exchanged with a brand new item.
- Non-Returnable Items: Certain products, like software, downloadable content, or items with physical damage not caused by shipping, may not be eligible for return.
- How to Initiate a Return: Contact our support team with your order details, and we'll guide you through the process.
For more information, feel free to reach out—we’re here to assist!
At Game Over, we understand that circumstances may change, and you might need to modify or cancel your order. Here's how you can do so:
Order Modification: If you wish to change your order (e.g., alter product specifications or quantities), please contact our support team as soon as possible. We'll do our best to accommodate your request, provided the order hasn't been processed or shipped.
Order Cancellation: To cancel an order, reach out to our customer service promptly. Cancellations are typically accepted if the order hasn't yet been dispatched.
Please note that our ability to modify or cancel orders depends on the order's status at the time of your request. For detailed information, including any applicable terms and conditions, please contact our support team directly.
